Amazon News

Will Amazon disrupt retail again with its new 4-star store concept?

Will Amazon disrupt retail again with its new 4-star store concept?

Amazon.com is opening a new brick and mortar store concept today in New York’s SoHo neighborhood that sells items rated four stars or above by the company’s online reviewers, along with top sellers and new and trending items from the site. What do you think the 4-star concept will mean for Amazon and its rivals?

Are big box retailers going too small with new store concepts?

Are big box retailers going too small with new store concepts?

Before the age of Amazon, “big box” stores were the category killers that created the destination locations to draw the masses. Today, the big retailers are focusing on shrinking stores. The downsizing trend begs the question: How small is too small?

Amazon shows third-party sellers all the love with microsite and TV campaign

Amazon shows third-party sellers all the love with microsite and TV campaign

Amazon.com last week introduced Amazon Storefronts, a microsite promoting “nearly 20,000” small-to-medium sized businesses selling on the platform. Do you see Amazon Storefronts doing more to support third-party sellers or to promote Amazon’s benefit to small businesses and job growth?

Will the EU’s anticompetitive investigation follow Amazon back to the U.S.?

Will the EU’s anticompetitive investigation follow Amazon back to the U.S.?

It’s long been alleged that Amazon.com uses data from third-party sellers on its marketplace to its own advantage. Now, the European Union is investigating the allegations and the repercussions could extend across the Atlantic for the e-tailing giant. Should Amazon be worried about the EU investigation into its use of marketplace seller data?

Nike expects sales to take off with launch on Jet.com

Nike expects sales to take off with launch on Jet.com

Nike surprised some last year when it agreed to sell directly to Amazon.com and did it again last week when revealing a partnership with Walmart’s Jet.com. Do you see any issues with Nike selling directly on Jet.com’s revamped website with the platform’s connection to Walmart?

What would 3,000 AmazonGo stores do to the U.S. retail landscape?

What would 3,000 AmazonGo stores do to the U.S. retail landscape?

Amazon.com has taken a slow and steady approach to rolling out its AmazonGo cashier-less stores since opening the first location in Seattle back in January. That may soon change, however, if Amazon opens 3,000 Go locations by 2021. What do you see as the biggest challenges facing Amazon and its competitors if reports prove true?

Would you believe older men with lower incomes are the new drivers of online sales growth?

Would you believe older men with lower incomes are the new drivers of online sales growth?

Online sales continue to grow at double-digit rates, and there are some new factors in play driving it — not all of which are named Amazon.com. What new e-commerce shoppers look like and how retail should react was discussed in a RetailWire webinar yesterday. How focused should retailers and brands be on trying to court the “new” e-commerce shopper?

Amazon tries to deflect political attacks

Amazon tries to deflect political attacks

Few individuals have earned the wrath of both Bernie Sanders and Donald Trump. Amazon.com CEO and founder Jeff Bezos is one of them. What advice would you have for Amazon when it comes to managing political heat?

Will competition force all grocers to offer free store pickup?

Will competition force all grocers to offer free store pickup?

With Walmart, Target and Whole Foods all offering free grocery pick-up, should Kroger and other traditional supermarkets stop charging as well? How likely are market forces to demand that grocers offer free in-store pickup over the next couple of years?

Analyst: Whole Foods’ lower price claims are mostly ‘noise’

Analyst: Whole Foods’ lower price claims are mostly ‘noise’

Amazon.com and Whole Foods Market have certainly gone to great lengths from a marketing and public relations standpoint to give the impression that the grocery chain has shed its “Whole Paycheck” label. The reality, however, is quite a bit different. How effective has Whole Foods been in dispelling its image for high prices under Amazon’s ownership?

Walmart’s Jet.com relaunches site, offers three-hour delivery in NYC

Walmart’s Jet.com relaunches site, offers three-hour delivery in NYC

When Jet.com was acquired, the plan was to bring younger, more urban consumers into the Walmart fold. Recently, however, the site’s traffic has fallen off. Now, Jet has announced a relaunch and other changes that it hopes will make it a go-to shopping site in cities across the U.S. Will the Jet.com relaunch help the site become a success standing on its own?

J.Crew makes the jump to Amazon’s marketplace

J.Crew makes the jump to Amazon’s marketplace

J.Crew is the latest retailer to test the proposition that it makes more business sense to work with Amazon.com while competing against it. Is J.Crew making the right moves by lowering entry prices on its core brand and selling a curated selection of its Mercantile brand on Amazon’s marketplace?

Walmart’s two-day shipping pledge comes with a caveat

Walmart’s two-day shipping pledge comes with a caveat

Some Walmart.com shoppers are finding items listed online are “out of stock” — even when they’re in stock. The messages are arriving after the discounter determines those customers’ homes are too far away to profitability ship the item. What do you think of Walmart’s move to declare an item “out of stock” if delivery costs are too high?

Is Amazon a major threat to Trader Joe’s?

Is Amazon a major threat to Trader Joe’s?

Trader Joe’s and Whole Foods have successfully expanded in lock step over the last few decades, but a new report asserts the arrival of Amazon Prime discounts is helping Whole Foods pull ahead. Is Amazon building Whole Foods into a significantly larger threat to Trader Joe’s?

Amazon’s warehouse workers become social cheerleaders

Amazon’s warehouse workers become social cheerleaders

Apparently a company PR strategy meant, presumably, to improve Amazon’s image with socially-conscious e-commerce customers is creating some bad PR of its own. Is it fair game for Amazon to encourage or incentivize positive comments on social media from staff about working conditions at fulfillment centers?

‘Jittery’ prices will come back to hurt Amazon

‘Jittery’ prices will come back to hurt Amazon

Amazon, famous for its continual price changes and (maybe) dynamic pricing, might well be killing the goose that laid the golden egg. A recent experience really caused my head to snap back. Do continual online price changes undermine consumer trust?

Shoppers may finally be using retail apps

Shoppers may finally be using retail apps

A survey from financial services firm Synchrony indicates that, after years of lukewarm reception from customers, retailer apps may finally be having their day. To what do you attribute the apparent increase in customers downloading and using retailer apps?

Can Zippin zip past where Amazon Go is going?

Can Zippin zip past where Amazon Go is going?

With only one Amazon Go store live, San Francisco-based Zippin hopes to be the checkout-free grocer that just walks in and wins at “just walk out.” What path do you now see “just walk out”/cashier-less grocery technology taking in the U.S.?

Do CPGs need their own voice for Alexa?

Do CPGs need their own voice for Alexa?

The term “brand voice” has come to represent a company’s look, feel and attitude, but with voice-based commerce, CPG brands find they may need a literal voice.  How seriously should CPGs take the idea of creating distinct voice presences to help them stand out on Alexa and other voice assistants?

Is the time ripe for Google stores?

Is the time ripe for Google stores?

Google is reportedly planning to open its first permanent store, a 14,000-square-foot, two-level flagship, in Chicago’s trendy Fulton Market district. What kind of brick-and-mortar strategy, if any, makes the most sense for Google to support its hardware lineup?

Gallup poll says consumers prefer to shop for their own groceries

Gallup poll says consumers prefer to shop for their own groceries

Big name grocers have been putting huge resources into getting online grocery shopping right, but a recent Gallup poll indicates that customers just aren’t feeling it. Are the Gallup poll findings in line with your view of the online grocery market?

Why is translating analog customer service to digital so complicated?

Why is translating analog customer service to digital so complicated?

What consumers want from a store experience will always be recognizable. They want well-trained and informed people to talk to and welcome them into a retail space and, yes, they still want this even when what constitutes a store becomes unrecognizable. Do you agree that the physical store experience is now being judged through the lens of e-commerce experiences?

‘Less is more’ when competing with Amazon

‘Less is more’ when competing with Amazon

When is too much choice a bad thing? Brain scientists and psychologists have discovered that too many choices overwhelm our brain. Too many choices become intimidating, frustrating and can result in fewer sales. Is “less is more” a viable approach to differentiating from Amazon and other mass assortment rivals?

Party City to run pilot with Amazon, ‘the world’s largest and most trafficked mall’

Party City to run pilot with Amazon, ‘the world’s largest and most trafficked mall’

Party City is the latest retailer to decide that co-opetition beats competition when it comes to Amazon.com. The nation’s largest party supplies chain announced yesterday that it will run a pilot program with the e-tail giant. Does it make strategic sense for Party City to sell on Amazon’s marketplace?

Report says voice commerce is all talk

Report says voice commerce is all talk

Shopping via voice assistant has become one of the most discussed trends in the world of retail technology. But recently-released numbers indicate that, at least for now, predictions of the ascendency of Alexa voice commerce could be all talk. What would have to change to get people to shop via Alexa and other voice assistants?

Amazon delivers latest Prime perk to Whole Foods’ curb

Amazon delivers latest Prime perk to Whole Foods’ curb

Amazon Prime members across the country may soon have a new way to get their groceries. The company announced it is rolling out grocery curbside pickup at Whole Foods in Virginia Beach, VA and Sacramento, CA. What do you see as the keys for Amazon to attract Prime members to Whole Foods?

Walmart still trying to figure out home delivery

Walmart still trying to figure out home delivery

Walmart, like many other retailers, is still trying to work out how to meet the home delivery needs of its customers without losing money in the process. How can retailers such as Walmart make grocery home delivery profitable?

Retail's new cobbling economy

Retail’s new cobbling economy

The entrepreneurial concept of gigging obscures the fact that a growing number of people and companies are cobbling together multiple opportunities just to pay the bills. Are retailers confusing gigging with cobbling in their pursuit of partnerships with digital platforms?

How should specialty retail respond to Amazon’s apparel push?

How should specialty retail respond to Amazon’s apparel push?

Sometime this year, Amazon.com is predicted to become the biggest apparel retailer in the U.S. But, when it comes to fashion, it’s just not a very good one. What is unique about the competitive challenges Amazon places on its rivals in the apparel category?

Retailers and brands collide

Retailers and brands collide

In the golden age of brick-and-mortar retail, resellers and brands partnered closely to drive sales. Today, retailers and brands are pitted against one another in fierce competition. Do you expect to see more retailers and brands competing directly with one another in the years ahead?

Prime Day success extends beyond Amazon

Prime Day success extends beyond Amazon

Rising tides do lift all boats, or it appears at least some of them when the metaphor is extended to retail. While Amazon.com announced that it had set a new 36-hour sales record, many rival retailers were also feeling pretty good about Prime Day as well. What do you expect Amazon to learn from this year’s version of Prime Day?

Walmart to take another shot at Netflix and Amazon, too

Walmart to take another shot at Netflix and Amazon, too

According to a new report, the Walmart is considering another shot at the video rental business with a subscription service that will allow members to view movies and television shows at a price below $8 a month. Do you think Walmart can be a force in the streaming video market?

Walmart and Microsoft team up to slow Amazon’s roll

Walmart and Microsoft team up to slow Amazon’s roll

Walmart and Microsoft announced a strategic partnership intended to speed the retailer’s ongoing digital transformation. What will the new five-year cloud computing and AI deal between Microsoft and Walmart mean for the retailer and the companies that compete with it?

Google and Shopify team up to blunt Amazon’s digital ad push


Google and Shopify team up to blunt Amazon’s digital ad push


Google is making it easier for retailers and brands to get their ads out on some of the media giant’s most popular platforms, and it’s using Shopify to do it. Do the new Shopify-based tools for advertising through Google make a compelling enough case for shifting ad spend from Amazon back to Google?

Will Amazon team with third-party sellers as a Prime perk?

Will Amazon team with third-party sellers as a Prime perk?

With indications that Prime’s U.S. membership may have peaked, Amazon.com may need to add even more perks to drive sign-ups. Some are wondering if more discounts at third-party retailers may work as an incentive. Would offering discounts at third-party retailers as a perk for Prime be more beneficial to Amazon or the third-parties?

Will lockers transform Home Depot’s BOPIS operations?


Will lockers transform Home Depot’s BOPIS operations?

Home Depot plans to install pickup lockers near the front of all of its stores in an effort to improve its buy online, pick up in-store (BOPIS) operations and become bottleneck free. What do you see as the pros and cons of Home Depot’s chainwide BOPIS lockers strategy?

Amazon lowballs CVS and Walgreens on OTC med prices

Amazon lowballs CVS and Walgreens on OTC med prices

A comparison of private label over-the-counter remedies sold by CVS and Walgreens with those from Amazon.com finds that the brick and mortar pharmacy giants are charging substantially more than the e-tailer on like items. Do you think offering lower prices on over-the-counter medicines will set Amazon up for its push into the prescription drug market?

Is real-time order tracking becoming table stakes for e-tailers?

Is real-time order tracking becoming table stakes for e-tailers?

The delivery process has become a battlefield where ecommerce retailers hash it out for consumer dollars. In this realm of retail one-upmanship, brands compete by refining their shipping methods and striving to deliver products faster than their competition. Do retailers need to offer real-time order tracking in order to compete with Amazon?

Amazon to start new Christmas tradition with its own toy catalog

Amazon to start new Christmas tradition with its own toy catalog

Toys “R” Us is gone and there’s a market void to be filled. Bring on the Amazon.com toy catalog. Do you think Amazon is making the right move with the publication of a printed toy catalog ahead of the Christmas selling season?

Amazon announces Prime Day-and-a-half

Amazon announces Prime Day-and-a-half

Amazon.com has announced details on this year’s version of Prime Day, including the fact that the event will be extended from 30 to 36 hours. The promotion will kick off on July 16 at 3:00 p.m. ET and will feature more than a million deals from around the planet for Prime members. What are your predictions for performance of Amazon’s Prime Day 2018?

Amazon calls on entrepreneurs to help deliver its packages

Amazon calls on entrepreneurs to help deliver its packages

Amazon.com has introduced a program to help entrepreneurs with little to no logistics experience start their own businesses delivering packages sold on the e-tail giant’s site. Do you see Delivery Service Partner as a major or minor component in Amazon’s delivery growth strategy?

Will Amazon’s PillPack acquisition disrupt the retail pharmacy business?

Will Amazon’s PillPack acquisition disrupt the retail pharmacy business?

Can Amazon.com replicate the success it has had with countless other categories with prescription drugs? That’s the question that should eventually be answered with a definitive yes or no now that the e-tail giant has signed an agreement to acquire PillPack. What will Amazon’s acquisition of PillPack mean to the online retail prescription drug market?

Analyst: Prime perk could eventually double customers at Whole Foods

Analyst: Prime perk could eventually double customers at Whole Foods

With yesterday’s announcement that Prime members will receive added discounts on sale items and other selected products at every Whole Foods in the U.S., the potential for the organic grocery chain to increase its customer count is significant. What impediments do you see to Whole Foods’ growth plans?

Supreme Court rules e-tailers must collect state sales taxes

Supreme Court rules e-tailers must collect state sales taxes

The U.S. Supreme Court has ruled that online sellers must collect sales taxes in states where they exist. Groups representing retailers have hailed the ruling in the case as the means to level the playing field between e-tailers and local retailers. Do you approve or disapprove of the Supreme Court’s ruling in the case of South Dakota v. Wayfair?

Are Stitch Fix and Trunk Club toast?

Are Stitch Fix and Trunk Club toast?

Prime Wardrobe, Amazon.com’s answer to Stitch Fix and Trunk Club, has moved beyond its by-invitation only beta status and is now available to Prime members across the U.S. What impact will Prime Wardrobe have on the way Americans buy clothing?

CVS looks to one-up Walgreens, other rivals with nationwide Rx deliveries

CVS looks to one-up Walgreens, other rivals with nationwide Rx deliveries

CVS Pharmacy announced yesterday that it is now offering same- and next-day deliveries of prescription drugs nationwide. What will CVS same- and next-day delivery mean for competitive balance within the retail pharmacy business?

Microsoft exploring checkout-less technologies

Microsoft exploring checkout-less technologies

Microsoft is working on autonomous-checkout technologies that could help retailers compete with Amazon’s cashierless stores. Is Microsoft investing in automated checkout technology good news for retailers and the evolvement of the technology?

Is Amazon killing Barnes & Noble’s chances for a turnaround?

Is Amazon killing Barnes & Noble’s chances for a turnaround?

While some argue that lax government policy toward giant corporations has allowed Amazon to take over the book business and made it impossible for Barnes & Noble to compete, experts from Wharton and elsewhere say there are other trends at play. Would you attribute the majority of Barnes & Noble’s struggles to the arrival of Amazon.com?

The question for today’s retailers: What business are you in?

The question for today’s retailers: What business are you in?

In one of his best-known works, “Marketing Myopia” in Harvard Business Review (HBR) from 1960, Theodore Levitt focused on a single strategic question: “What business are you in?” Is it a common flaw for retailers to define themselves based on what they sell rather than the solutions they offer?

New Whole Foods’ store-within-a-store concept is 'rooted in nature'


New Whole Foods’ store-within-a-store concept is ‘rooted in nature’


One of the most closely-watched players in the grocery world, Amazon-owned Whole Foods, has opened a boutique in one of its locations that takes the retailer into new, non-food territory. Do you see adding Plant & Plate boutiques as the right move for Whole Foods on a larger scale?