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Commentary and Discussion From the Retail Community

The Relentless Email Pursuit of Shoppers

16 Comments
Some consumers may be beginning to rethink their decision to opt-in to various email lists from online merchants as e-tailers are increasing the frequency and forwardness of communications in an…

GHQ: Shopping for Growth

7 Comments
During any crisis, fiscal or otherwise, there is a natural tendency in business to slash budgets and pull in your horns. The real danger is burying your head in the…

Birds Flock, Fish School, People Tribe

11 Comments
According to Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization, the success of a company depends on its tribes – groups of 20 to 150 people that come…

Kmart Times Holiday Sales

21 Comments
Kmart won’t have to worry this year about those pesky websites that post Black Friday deals weeks in advance of the official start of the holiday season as the chain…

Pushing Back on Prices

13 Comments
Retailers and wholesalers have been understanding over the past year as costs went up and suppliers sought price increases for their products. But, the combination of cash-strapped consumers, falling fuel…

Retailers Walking the Talk

10 Comments
Retailers on both sides of the Atlantic are standing by their commitments to energy conservation. In the U.K., department store chain Debenhams has signed a deal with energy-providers, Scottish Power,…

Bad Economy Good for Gun Sales

14 Comments
It’s commonly accepted that some products manage to continue selling well during tough economic times. Now, a Washington Post report identifies a product which also appears to get a boost…

Toys ‘R’ Us Upgrades Website

8 Comments
Toys “R” Us has added new features and functions to its website that the company hopes will translate into improved sales and profits for the Christmas holiday and beyond. With…

CSD: Creating Loyal Customers

18 Comments
Faced with rapidly escalating costs, cutthroat commodity pricing and broader competition, the time is right for convenience stores to adopt more aggressive loyalty marketing programs that will attract new customers…

GHQ: Exterminating a Pesky Problem

4 Comments
The topic of flies, roaches, rats and mice is enough to turn the most stalwart people a bit squeamish. For retailers, however uncomfortable insects and rodents might make them, pest…