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Commentary and Discussion From the Retail Community

Is Haggling Retail’s New Sport?

17 Comments
While in a less confrontational manner than a Turkish bazaar, a deal-driven climate has apparently opened the way for haggling at retail. That’s the view of Mark Ellwood, author of…

All Aboard the Starbucks Express

11 Comments
Retailers have certainly become attracted to mass transit of late. The latest news on the retail/transit connection front is that Starbucks has opened a full-service coffee shop on board a…

No Rest For Amazon, USPS on Sunday

24 Comments
Consumers have always been able to shop Amazon.com 24/7 and now the e-tail giant, with a big assist from the U.S. Postal Service, is going to offer Sunday delivery to…

Target Develops Green Scorecard

11 Comments
Citing consumers demand for safer, sustainable products, Target is planning to create an environmental scoring system for the thousands of products it sells. How strong an influence do you think…

Who Owns the Customer Experience?

30 Comments
Whether it is a chief customer officer, chief omni-channel officer or another C-level executive, retailers are debating the advantages and disadvantages of assigning an owner of the customer experience. Who…

A&F Apologizes to Plus Size Consumers

20 Comments
Abercrombie & Fitch is changing course. They had refused to sell women’s jeans above size 10 in the past and took some public relation hits. But starting next spring, the…