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Commentary and Discussion From the Retail Community

Macy’s Quiero Latinas

4 Comments
As part of its “My Macy’s” micro-marketing initiative, the department store announced an exclusive deal to market a new fashion brand inspired and fronted by Thalía, an actress and popular…

Steel This Starbucks Card, Part Two

15 Comments
When Starbucks introduced its limited edition stainless steel Metal Card in 2012 at a price of $450, the company sold all 5,000 offered for sale on Gilt.com. This year, the…

Measuring Your Omni-Channel Maturity Level

8 Comments
RSR recently introduced an online tool designed to help retailers determine where they are on the road to omni-channel maturity. It came from insights gleaned from responses to our Omni-channel…

Selling What’s In-Stock. Or Not.

26 Comments
A salesperson recently asked Doug Fleener if selling only what’s in-stock is good service. Her manager had instructed the staff to only show and sell what was in-stock.Doug told her…

Amazon Preps For Retail Drone Wars

39 Comments
It was pretty big news when Amazon.com announced it would begin using the USPS to make deliveries to customers in select markets on Sundays. Now Amazon’s CEO Jeff Bezos has…

‘Tis the Season to Bash Brick & Mortar

21 Comments
While broadcast news reports certainly helped hype Black Friday, most showed the negative side of the brick & mortar shopping experience. E-tailers also slammed the in-store experience on their websites…

Paying Less Works for Target Shopper

13 Comments
“It turns out, I can be bought. I know this because Target has bought my business,” says George Anderson. While many people emphasize the chic over the cheap when it…