January 12, 2007

A Brave New World for Cosmetics

By Laura Klepacki, special to GMDC

The world cosmetics market is coming under scrutiny. Concern over environmental issues and product safety – namely the use of toxic chemicals – has been rising.

In the matter of product formulations, historically, the U.S. cosmetics business has been nearly self-regulating. Government oversight, for the most part, has focused on labeling and advertising claims. Manufacturers are responsible to test for product safety.

But with a raft of new regulations on the horizon, that could be changing. And because the business has become so global, adherence could be a challenge.

For one, the California Safe Cosmetics Act goes into effect this month. While details have yet to be finalized, a key component calls for ingredients disclosure to the state.

But that is only the tip of the iceberg in the Golden State. A recent study by the California Policy Research Center at U.C. Berkeley, commissioned by the state legislature, has recommended that California step in to set new standards in chemical policy that would impact cosmetics and beyond.

As the report states: “A comprehensive approach is needed that corrects long-standing federal chemicals policy weakness and builds the foundation for new productive capacity in green chemistry – the design, manufacture, and use of chemicals that are safer for biological and ecological systems.”

Additionally, New York and Massachusetts are each working on phthalates regulations.

Outside the U.S., the European Union is expected to adopt the REACH program next year. The proposed Registration, Evaluation, Authorization and Restriction of Chemicals regulation will replace 40 existing EU directives.

Already some beauty manufacturers have been printing multiple ingredients labels to adhere to various market requirements. Meanwhile, growing consumer awareness and concern has prodded some to voluntarily remove questionable ingredients such as parabens, a class of preservatives, and dibutyl phthalate which is used to make nail polish pliable, even though the world’s regulatory bodies are not in agreement on whether they are safe or not. The list of companies tweaking their product lines is long. Examples of large players making adjustments include Avon and Sally Hansen. Both have removed dibutyl phthalate from their nail polish. Avalon Organics meanwhile has removed parabens.

Things may change on the shelf as more – and different – product information is offered to consumers. New promotional opportunities may open up as products are changed in compliance with regulations. Retailers will be faced with a new promotional issue – and opportunity – in the cosmetics department.

There is even more to drive these possible outcomes. Manufacturers are now monitoring regulations coming from Health Canada, as well as the Pharmaceutical Affairs Law (PAL) governing products in Japan and other Asian nations.

In response, the U.S.-based industry trade group CTFA (Cosmetic, Toiletry and Fragrance Association) launched a campaign earlier this year dedicated to coordinating global cosmetics regulations. For the public, it is building a web site to provide information on cosmetics products and ingredients. It is planned to go live in 2007.

Discussion Questions: Will impending regulation of cosmetics impact retail sales? If so, how? Can it be an opportunity for astute manufacturers and retailers to promote cosmetics in a new, different and supportive way?

Discussion Questions

Poll

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Liz Carrozza
Liz Carrozza

I find it hard to believe that 50% of the population would not react favorably to the idea of safer cosmetics.

I work in the cosmetic industry and was surprised by how many customers have been through radiation treatment for cancer. Customers most certainly would appreciate the fact that the cosmetic industry was making an effort to provide safe products to consumers.

The cosmetic industry is making a fortune. I think it is about time they came forth with the truth.

Another problem that does not seem to be addressed is the cleanliness of cosmetic testers. A popular retail store recently added a new line of cosmetics and the idea is that customers can sample any product freely. A sales associate is supposed to assist the consumer in how to properly use the cosmetics but this is not always possible. I have watched customers place sample lipsticks directly on their lips, children poke their fingers into the products, people sneezing on the open cosmetics. The bacteria levels have to be off the charts.

Mark Lilien
Mark Lilien

The Body Shop uses safety as a marketing tool, to great success. Because of new regulations (and to prevent embarrassment due to new label requirements) the cosmetics that can be reformulated without losing effectiveness will do fine, saleswise. But certain items won’t be able to find effective ingredient substitutes, at any reasonable cost. Since the ingredients are usually a small percentage of the price (compared to marketing, distribution, advertising, and profit), cosmetic manufacturers have great leeway to reformulate.

Sue Nicholls
Sue Nicholls

Retail sales in Cosmetics will probably increase from this initiative. Usually, if someone can figure out how to meet a consumer need (which is health & safety in this case), for something that has a huge demand and consumption rate, prices go up.

The Body Shop is a great example of a retailer that saw the future. Their stores are chockful of safe cosmetics and beauty care products, they care about the planet, and business is booming too. Their products are more expensive than many brand lines in traditional retailers.

When it comes to health & safety, do we need to make it a global issue to initiate change? That’s a huge undertaking that will take many years to ever come to fruition. For me, as a Canadian and as a consumer, I’d prefer to know that the products I’m purchasing in North America are safe for my family.

Bernice Hurst
Bernice Hurst

Once again we’re talking about consumer awareness and understanding. And balancing that against desirability and temptation. Do people understand what is in cosmetics and the potential effects of using them in terms of safety or are they more interested in the potential effects of using them in terms of changing their appearance? How does the relative degree of risk stack up against the likelihood of looking and feeling better (bad things never happen to me, they can rationalise)?

Definitely cosmetics should be safe to use even if that means slightly higher prices but I’m inclined to agree with the contributor who pointed out that the cost of ingredients and production is relatively small compared to the price of marketing. As with food, the manufacturer stands to lose a great deal of the product is widely recognised as unsafe. Ensuring that it is safe is far more sensible and responsible than running a risk of consumers eventually walking away because they are worried.

4 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
Liz Carrozza
Liz Carrozza

I find it hard to believe that 50% of the population would not react favorably to the idea of safer cosmetics.

I work in the cosmetic industry and was surprised by how many customers have been through radiation treatment for cancer. Customers most certainly would appreciate the fact that the cosmetic industry was making an effort to provide safe products to consumers.

The cosmetic industry is making a fortune. I think it is about time they came forth with the truth.

Another problem that does not seem to be addressed is the cleanliness of cosmetic testers. A popular retail store recently added a new line of cosmetics and the idea is that customers can sample any product freely. A sales associate is supposed to assist the consumer in how to properly use the cosmetics but this is not always possible. I have watched customers place sample lipsticks directly on their lips, children poke their fingers into the products, people sneezing on the open cosmetics. The bacteria levels have to be off the charts.

Mark Lilien
Mark Lilien

The Body Shop uses safety as a marketing tool, to great success. Because of new regulations (and to prevent embarrassment due to new label requirements) the cosmetics that can be reformulated without losing effectiveness will do fine, saleswise. But certain items won’t be able to find effective ingredient substitutes, at any reasonable cost. Since the ingredients are usually a small percentage of the price (compared to marketing, distribution, advertising, and profit), cosmetic manufacturers have great leeway to reformulate.

Sue Nicholls
Sue Nicholls

Retail sales in Cosmetics will probably increase from this initiative. Usually, if someone can figure out how to meet a consumer need (which is health & safety in this case), for something that has a huge demand and consumption rate, prices go up.

The Body Shop is a great example of a retailer that saw the future. Their stores are chockful of safe cosmetics and beauty care products, they care about the planet, and business is booming too. Their products are more expensive than many brand lines in traditional retailers.

When it comes to health & safety, do we need to make it a global issue to initiate change? That’s a huge undertaking that will take many years to ever come to fruition. For me, as a Canadian and as a consumer, I’d prefer to know that the products I’m purchasing in North America are safe for my family.

Bernice Hurst
Bernice Hurst

Once again we’re talking about consumer awareness and understanding. And balancing that against desirability and temptation. Do people understand what is in cosmetics and the potential effects of using them in terms of safety or are they more interested in the potential effects of using them in terms of changing their appearance? How does the relative degree of risk stack up against the likelihood of looking and feeling better (bad things never happen to me, they can rationalise)?

Definitely cosmetics should be safe to use even if that means slightly higher prices but I’m inclined to agree with the contributor who pointed out that the cost of ingredients and production is relatively small compared to the price of marketing. As with food, the manufacturer stands to lose a great deal of the product is widely recognised as unsafe. Ensuring that it is safe is far more sensible and responsible than running a risk of consumers eventually walking away because they are worried.

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